How Is This Virus Reappearing After Its Been Deleted Or Quarantined By Norton?
Trojan Back Door but once it gets deleted or quarantined by the anti virus program it reappears the next day. Over and over again. How do you kill this virus once and for all?
Related posts:
there isn’t a program to stop a virus before it gets on your COMPUTER.
the programs get rid of or quarantines it after its on the computer.
the only way to not get a virus or spyware is to not do anything on the internet. if you have cable or high speed internet.your connection to the
internet is open all the time, even when not doing anything on line. you could still get an infection. you need to change or be careful of the sites you visit on line and don’t open any thing that has an attachment
unless your sure of where it came from and you trust who sent it to you. i use firefox and have A V G free and spyware terminator. they let
me know if i have come to a page that has something that could be harmful to the comp.so i don’t open anything on that page.
You need to uninstall norton and get a GOOD anti-virus, THEN here is what you do
1.) Turn off system restore
2.) Go to safe mode (F8 at boot screen on most computers)
3.) Run the new anti-virus you downloaded
4.) It should find and delete it (yes delete it because keeping it around will just make it a pain later)
5.) Restart your computer and see if it is gone
If this does not work then reformat your hard drive. It usually is not worth the time or effort to spend your life trying to get a virus off.
Hope this helped!
Norton is good at removing viruses, but not as good with other types of infections.
Whenever you suspect you have an infection, there are several things you must do. Unfortunately, if you find one infection, it is highly likely you have another one. A virus, trojan or worm are all different types of infections/malware and the good news is there are some great FREE programs that can help you.
First, I prefer to use Ccleaner (a free program available from http://www.filehippo.com) to do this, rather than the built-in DISK CLEANUP, as I feel it does a much more thorough job – for example, it will clean out the index files on your next reboot.
If you want to use Disk Cleanup, you can find it if you:
- Double-Click on My Computer to open it up
- RIGHT-click on your C: drive
- Choose PROPERTIES and then click on the DISK CLEANUP button
- When done, reboot your computer.
Delete these files daily or run Ccleaner every day right before you shut your computer down.
2 – You must have a good anti-virus program.
-AVG Free
-Avast
-Avira
are three excellent anti-virus programs. You can’t go wrong in choosing any one of these.
3 -Since NONE of the anti- spyware or anti- adware programs are 100 percent accurate in finding and removing spyware, you need at least two programs which you will run one after the other, not at the same time.
There are some excellent free ones:
- Spybot, Search and Destroy
- Ad-Aware
- Spyware Blaster
- Superantispyware
- Malwarebytes
You will need to download, install, update (and IMMUNIZE in Spybot) and run them, one at a time. Be careful with the NAME of these programs – there are “look-alikes” with very similar names, that are in fact spyware themselves! Reboot after you install each one!
After this current infection is cleared up, be sure to run both of the above programs at least once a week if you are on the internet frequently and/or like to download music or files.
NOTE: Some infections prevent your from downloading the above programs. You may have to use a clean computer to download the programs and copy them to a thumb drive or CD. Then transfer the install files to the infected computer and run.
–Occasionally you will not be able to run these programs without being in SAFE MODE. To get there, reboot your computer and tap the F8 key, repeatedly until a menu comes up. You want to choose SAFE MODE WITH NETWORKING.
4 -You should also have a good firewall to help protect your computer. Zone Alarm makes a totally free version (watch you don’t download the 30-day free trial of the paid version). You can download this from the manufacturer at zonelabs dot com
5 – If the above programs are unable to completely get rid of your problem, you will need to turn off SYSTEM RESTORE, reboot your computer and scan again with the anti-virus program and the anti-malware programs and reboot again. Once you are sure the infection has been removed, go back and turn on SYSTEM RESTORE.
HTH : )
Good luck!
PS – Most of the above programs can be found at http://www.download.com
Hi issac,
This is Mike from the Norton Authorized Support Team.
The files that are infected by the “Backdoor.Trojan” may be residing in one of your System Restore points. Please carefully follow the instructions in the following document to properly scan your computer and remove the infected files.http://www.symantec.com/security_respons…
Thank you,
Mike
Michael York
Norton Authorized Support Team
Symantec Corporation
Norton/McAfee/AVG Are the worst Anti viruses available.
Just because Norton & McAfee are popularly used and sold, doesn’t mean they are any good. The companies of those products buy their own spaces on new computers just to advertise their product and in the end make more cash buy those users purchasing years and years of licenses.
AVG is a RAM hog and it didn’t defend me from any attacks, nasty NASTY anti virus.
Vista & XP Compatible.
Free best anti viruses.
**Avirahttp://www.avira.com
(Dad uses it)
**Avasthttp://www.avast.com/
Paid best anti viruses.
**Nod32http://www.eset.com/
(Nod325.com for free serial keys)
(I use it)
**Kaspersky.http://www.kaspersky.com/
And a free anti spyware.http://superantispyware.com/
For hardcore infections, not an anti virus or anti spyware just a scanner.http://download.cnet.com/Malwarebytes-An…
Either it’s one of those really nasty viruses or Norton is being the usual piece of s*** that it is.
YOU GET McAFEE IT ACTUALLY WORKS, UNLIKE NORTON