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Show this folder as an e-mail Address Book is greyed out

Show this folder as an e-mail Address Book is greyed out

Q: When creating a public address book the option Show this folder as an e-mail Address Book is greyed out.

A: You need to add the Outlook Address Book service to the mail profile.

  1. Select the tools menu in outlook.
  2. Select e-mail accounts
  3. Select view or change existing directories > next.

You should see an Outlook Address Book entry in there if not, choose Add, Additional Address Books, select Outlook Address Book…add it.

You will then be able to tick the “Show this folder as an e-mail Address Book.” box

Show this folder as an e-mail Address Book is greyed out, 3.3 out of 5 based on 4 ratings

2 Responses to “Show this folder as an e-mail Address Book is greyed out”

  • Rand Vollmer - March 13, 2010 at 7:40 pm

    This did not work for me. I used easy transfer cable by Belkin – moved .pst from Vista to Win 7 – both using Outlook 2007 with BCM. Though Contacts folder transfered for both Outlook and BCM, neither address book was populated. Went thru steps you suggested – did not seem to refer to 2007 version. Neither Microsoft nor Belkin provide a workable solution. Belkin denies that problem is realted to their product – but I have seen others with similar complaint – so far none of recommended fixes has worked for me.

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  • DaiB - March 16, 2010 at 2:15 am

    I have the same problem on two different PCs (XP and Win 7) using Outlook 2003 & 2007. Both have the ‘Show this folder etc’ greyed-out despite the address book service being in place and therefore can’t be Added to although various drop-downs are empty within the Address Book itself

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